What to Look for When Monitoring Your SAP Business Objects Platform

Published by Fusion Consulting at

Are you Monitoring your SAP Business Objects Platform?   What you may not know and what to look for to fully leverage the available functionalities of your Monitoring Tool.     

One of the primary functions of any Business Intelligence platform is to provide accurate, timely data to the user.  This data can be from your organizations data information systems, or it can be from the information system itself.

One of the most overlooked tools within the SAP Business Objects suite is the monitoring tool.   In this blog, we highlight the functionalities of the Monitoring tool and provide you with the knowledge to automate monitoring of your own SAP Business Objects system.

Monitioring Insights/What you need to know 

Business Objects has developed a monitoring system that allows you to visually see how your system is currently, and historically, running.  The monitoring system requires Adobe Flash to be installed on your system or an Adobe Flash Add-On in your system browser.

The monitoring system relies on a system of server metrics that are monitored by the Adaptive Processing Servers (APS).

Monitoring allows you to:

  • Check the performance of each server
  • View critical system Key Performance Indicators (KPIs)
  • View the entire BI platform development based on Server Groups, Service Categories and Enterprise Nodes
  • View the recent failures within the dashboard screen
  • Check the system’s availability and response time
  • Analyze peak load and peak periods within the CMS
  • Integrate with other enterprise applications such as SAP Solution Manager or IBM Tivoli Monitoring

How Monitoring is Used

Our Fusion consultants often receive questions from Business Objects administrators about how they should ensure their system is running optimally.  While there are many factors involved, SAP has provided some guidelines that can help.  (You can find a full list of them here.)  Many involve monitoring key parts of the system that act as a precursor of problems to come, such as scheduled job success rate, peak user activity, and your file store’s disk space.

Unfortunately, many Business Objects administrators are not dedicated to this task.  An administrator may also be a network administrator or
a report developer, and such small tasks often are forgotten or neglected.  Monitoring allows you to automate watches and notify you when problems start to exist.

Automating a Watch

In this scenario: The Business Objects administrator has recently received complaints that users are unable to login during parts of the day.

Associated Steps:

  1. Login to the Central Management Console (CMC)
  2. Click on Monitoring
  3. Click on the Watchlist tab
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      4.  Click New on the toolbar at the top of the screen
 
 
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       5. Fill in the General Properties of the new watch
 
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  1. Enter the Watchlist Name
  2. Enter the Description
  3. Select Number of States. Recommended Three states.

      6.  Build the Caution Rule

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  1. You can use the KPIs from the selected list to build a caution rule.

  2. In this scenario, you could choose KPIs from the Central Management Console: Number of Sessions Established by All Users, Peak Number of User Logons Since Startup, Concurrent User Licenses, or Named User Licenses.

  3. Build a caution rule that fits within your system’s limits. In this example, you could easily allow for the number of connections to meet 75% of your allowed connections.  (The value you select will depend on your user base and what you find acceptable).

 

      7.  Build the Danger Rule

 Screen Shot 2017-04-11 at 11.39.31 AM.png

  1. You can use the KPIs from the selected list to build a danger rule.

  2. In this scenario, you could choose KPIs from the Central Management Console: Number of Sessions Established by All Users, Peak Number of User Logons Since Startup, Concurrent User Licenses, or Named User Licenses.

  3. Build a danger rule that fits within your system’s limits. In this example, you could easily allow for the number of connections to meet 90% of your allowed connections.  (The value you select will depend on your user base and what you find acceptable).


      8.  
Setup Notifications

 Screen Shot 2017-04-11 at 11.39.51 AM.png

  1. If conditions are met, you can have a message sent to a user or group.

  2. Notifications can occur within the Business Objects environment, or can be sent externally via an Exchange Server. I recommend sending notifications externally of the Business Objects environment.  This notifies the necessary parties immediately.  Otherwise,
    a notification would not be seen until a user has logged on to the Business Objects environment.

When the administrator(s) receive notifications, they can then isolate what the potential problem is.  Do they have adequate licensing for their user base?  Are their session time limits longer than the average user is using?  

To Sum it Up

It should be the goal of any administrator to mitigate a potential problem before they exist.  While some issues may be an inconvenience to users, other problems can take a system offline for hours or even days. 

Monitoring your system, whether manually or by automated means, will help you learn how your system is performing based upon your user’s needs.  Through constant evaluation and adaptation, you can ensure a stable, optimal platform for your organization.

Fusion Consulting

Fusion Consulting

Fusion Consulting is a national, high growth, award winning, Data Warehousing, Business Intelligence Consulting Services firm. Fusion has evolved into agents of change through provision of specialist insight and partnerships with our customers. We work with companies of all sizes, spanning various industries from Healthcare, Manufacturing to Retail and Supply Chain nation-wide. Fusion is an SAP Gold level and Partner of the Year Excellence award winner with deep expertise within the full stack of tools from SAP BusinessObjects. With a full team of expert consultants Fusion provides academic standard data warehousing and business intelligence services, solid business process and solutions that enable our customers to visualize and explore information, and insight to make better decisions with positive outcomes.